Via IT Services

We aim to supply our services on both a contractual and ad-hoc basis, although to allow us to support you more effectively we strongly recommend our contracted IT support service.

Contracted IT Support

Within this agreement, we will support your business on a pre-agreed SLA (Service Level Agreement), by phone, remote access or by site visit. We offer telephone support from 9.00am to 5.00pm Monday to Friday, but are happy to accommodate requests for out of hours support where possible. With a Broadband connection to also allow us to access your site remotely, we can both monitor your systems, and to fix problems with out the need to visit your site.

Our first action would be to arrange for an IT Audit, to allow us to understand both your requirements and how your current systems are configured. Once this has been complete we will use it to make recommendation in the following areas:

Network configuration Internet access and connectivity Server configuration Server systems and software File storage Server Backup

Basic Disaster recovery Desktop configuration Desktop systems and software Virus Protection Systems and Internet security Licensing

Out of contract IT Support

We are also happy to undertake work in any of the areas above. These works are simply under taken on an hourly rate. An agreed estimate of time needed to complete the work will be agreed before starting.

Hardware and software recommendation and supply

We have many years of experience in specification and purchasing of IT equipment. We are happy to source and supply equipment if required.

Solutions Partners and Suppliers

We have a number of different partners, although we will always find new partners to assist you if

	Dell Direct Partner After many years of supplying and installing Dell equipment of all sizes we became one of the first Dell UK partners. www.dell.co.uk
	Exclaimer Mail Utility software for Microsoft Exchange. www.exclaimer.co.uk
	Draytek Routers We have continually supplied and recommended Draytek routers. They have routers to suit not only small business but have now also entered the enterprise market. www.draytek.co.uk
	Email Protection Agency We recommend EPA's email hosted email, scanning and archiving services to all our customers. www.epagency.net
	iBackup We are a partner to iBackup for online backup services. www.ibackup.com
	coms Cloud based Telephone Solutions Market leading partner for the provision of Hosted VOIP Telephony. www.coms.com